Privacy Policy

Backup-Monitoring.ai

Operated by iWoWSoft Sdn. Bhd.

Effective Date: December 17, 2025

Introduction

iWoWSoft Sdn. Bhd. ("iwowsoft", "we", "us", or "our") respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use Backup-Monitoring.ai (the "Service"), including our website, applications, APIs, and related services.

This policy is prepared in accordance with applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Users and customers of Backup-Monitoring.ai
  • Business partners and representatives

By accessing or using the Service, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect:

  • Name
  • Email address
  • Company name
  • Contact number
  • Billing and payment information
  • Account login details (stored securely and encrypted)

Technical and Usage Information

Automatically collected information may include:

  • IP address
  • Browser type and device information
  • Operating system
  • Log files and access timestamps

Backup and System Metadata

To deliver monitoring services, we may process:

  • Backup job status and schedules
  • Server or system identifiers
  • Error logs and performance metrics

We do not access or view the actual backup content unless explicitly authorized by the customer.

How We Use Information

Information is used to:

  • Provide and operate Backup-Monitoring.ai
  • Monitor backup health and system performance
  • Send alerts, notifications, and service communications
  • Manage subscriptions and billing
  • Improve security, reliability, and features
  • Meet legal and regulatory requirements

Legal Basis for Processing

We process data based on:

  • Contractual necessity
  • Legitimate business interests
  • Compliance with applicable laws

Data Sharing and Disclosure

We do not sell or trade personal data.

Information may be shared with:

  • Third-party service providers (e.g. hosting, payment gateways)
  • Professional advisors (legal, audit, accounting)
  • Authorities where required by law

All third parties are required to maintain appropriate confidentiality and security measures.

Payment Processing (Paddle)

Payments for Backup-Monitoring.ai are processed by Paddle.com, our authorized third-party payment processor and merchant of record.

When you make a purchase or subscribe to a paid plan:

  • Necessary personal and billing information (such as name, email address, country, IP address, and payment details) is securely collected and processed by Paddle
  • Paddle handles payment processing, invoicing, tax calculation, fraud prevention, and compliance obligations
  • Payment information is processed in accordance with Paddle's Privacy Policy and data protection standards

Data Storage and Security

We apply reasonable administrative, technical, and physical safeguards, including:

  • Encryption in transit and at rest
  • Restricted access controls
  • Ongoing monitoring and system hardening

Data may be stored on servers located inside or outside Malaysia. Where cross-border transfers occur, reasonable safeguards are applied.

Data Retention

We retain data only for as long as necessary to:

  • Provide the Service
  • Fulfill contractual and legal obligations

Data may be deleted or anonymized after service termination unless retention is required by law.

Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Maintain secure sessions
  • Improve platform performance
  • Analyze system usage

Disabling cookies may affect certain features of the Service.

Third-Party Links

The Service may contain links to third-party websites. iWoWSoft Sdn. Bhd. is not responsible for the privacy practices or content of those websites.

Children's Privacy

Backup-Monitoring.ai is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of the Service indicates acceptance of the updated policy.

Contact Information

For questions related to this Privacy Policy, please contact:

Email: support@backup-monitoring.ai